General Terms and Conditions

These are the general terms and conditions of Bamboi®. These, along with the references they contain, apply to every agreement we enter into with you. Please read the terms and conditions carefully before using our website. By visiting our website or purchasing something, you are participating in this agreement.

If you have any questions or uncertainties, you can contact us at info@bamboi.nl. You can also reach us at the phone numbers 0031631076994 or 0031640153765 and on Facebook and Instagram at: BamboiNL.
The address of Bamboi is van Boetzelaerstraat 60, 1051EB Amsterdam with Chamber of Commerce number: 87153653.

All new additions to the current website also fall under the general terms and conditions. We have the right to change these terms and conditions. You agree that the latest version of these terms and conditions will apply to our agreement.

Article 1 – Products

Our products and services are exclusively available online. These products and services may have limited stock and can only be returned according to our return policy.

We have done our best to display our products as accurately as possible online. We cannot guarantee how this will appear on your computer screen.

We reserve the right to limit the sale of products to geographical regions and to limit the quantity of products. Prices and descriptions of products can be changed at any time without prior notice. We also reserve the right to discontinue a product at any time.

Article 2 – Account Information

To order a product, you must provide us with your personal information. This personal information must be filled in truthfully and must be current. You agree to keep your account and other information, including email address and payment details, up to date so that we can complete your purchases and contact you. We protect your personal information well; see also our Privacy Statement on our website. You are responsible for any misuse of your account (for example: if someone else places an order with us using your password).

Article 3 – Payments

The price of the products is indicated in our webshop. The prices of our products can be changed at any time and without prior notice. You pay via our online payment service; Payvision provides this payment service.
The shipping costs are at your expense.

Article 4 – Deliveries (Service)

We reserve the right to modify or terminate the Service (including Deliveries) at any time and without prior notice. We deliver your product to the address you provided when ordering. You cannot change the address once we have shipped the package. Sendcloud handles the distribution. When the package is shipped, we will provide you with a track & trace code, which you can use to track your order. We do our best to deliver the order as quickly as possible. If the order is delayed, we will notify you in writing. We guarantee that you will receive the order no later than 30 days after confirmation of the order. If this unexpectedly fails, you can ask us to (a) immediately refund the amount you paid for the product, or (b) send a replacement product (of equal value).

Article 5 – Returns

For hygienic reasons, a product that has been delivered cannot be returned. It may happen that a package has been damaged. In this case, you must notify us within 3 days of delivery at info@bamboi.nl. An employee will discuss the various options with you so that a good outcome for both parties can be reached. We reimburse the costs of the return up to a maximum of €7.25 .

You can always return the product within 14 days after you have received it (the product must still be sealed). You can do this by sending an email to info@bamboi.nl. After you have received a confirmation from us, you must send the product within 14 days. Once we have received the product, we will refund the full purchase amount within 14 days and we would like to point out that we do not bear the costs of the return. We do not reimburse the costs of the return because we ship it for free. During the period that you have to decide whether you want to keep the product, you must handle the product and the packaging carefully.

Article 6 – Liability

We are not liable for damage caused by the use of a product. Your right to compensation will be a maximum of the amount of the ordered and paid product.

Article 7 – Subscription Cancellation Policy

All subscriptions provided by us can be changed and cancelled at any time after the first payment has been made by the customer. From that moment on, the customer can freely cancel or adjust a subscription.

Article 8 – Privacy Policy

We protect your personal data in accordance with the General Data Protection Regulation (GDPR). You can consult our Privacy Policy for more information.

Article 9 – Intellectual Property Rights

All intellectual property rights (such as: copyrights, trademarks, word marks) on our texts, photos, images and other materials, are our property (or we manage with the permission of the rights holder). Your use may not infringe on this.

Article 10 – Comment and Complaints Procedure

If you have a complaint about the execution of the agreement, we would like to hear it. Please send your complaint as soon as possible (and as fully described as possible) to info@bamboi.nl. We will handle your complaint as soon as possible, no later than five days after we have received your complaint. If it takes longer to resolve the complaint, we ask you to contact us again. If we cannot resolve the complaint together, a dispute arises that falls under the dispute resolution procedure.

Article 11 – Dispute Resolution and Competent Court

These general terms and conditions and the agreements we enter into with you are governed by Dutch law. In the event of a dispute, the court in Amsterdam is competent.
As a consumer, you can also go to the ODR platform (Online Dispute Resolution). This platform offers a simple, efficient, fast and inexpensive out-of-court solution for disputes arising from online transactions. For more information, see: http://ec.europa.eu/odr